CORONA VIRUS-FAQ
Dear Friends and Guests,
we’re very happy to announce that we will open on April 20th!
We’re here to offer you a relaxing holiday, in safety and in touch with nature. Our services and facilities will be organized in order to guarantee the safety of guests and team members. We look forward to welcoming you soon and to show you our news.
If you need any information or a non binding quote, please don’t hesitate to contact us:
telefono +39 (0) 421 961073, dal lunedì al venerdì 8.30-12.30
e-mail info@parcocapraro.it oppure qui sul sito alla pagina “Preventivo“
On this page you’ll find all information to enjoy your stay.
See you soon,
Camping Parco Capraro
Capraro Family & Staff
FAQ – THE ANSWERS TO THE MOST FREQUENTLY ASKED QUESTIONS
DO I NEED THE GREEN CERTIFICATION TO ENTER THE CAMPSITE?
With the DL of 24 March 2022, nr 24, the obligation of Green Pass to access the campsite is eliminated.
CAN I BOOK, EVEN IF I’M NOT SURE I CAN COME?
Yes, you can book, because our booking conditions are very flexible:
- you can cancel up to 8 days before the arrival and the deposit will be refund (except for cancellation fee euro 20,00)
- you can move or modify your reservation free of charges up to 8 days before the arrival
- you can use the deposit you already paid as a voucher for a new booking within Septembre 2023 or for Summer 2024
CAN I MODIFY MY RESERVATION FREE OF CHARGES?
Yes, changes to your reservation are totally free of charges by contacting our booking office. The final amount of the reservation might be different depending on the variation of the details (duration, type of accommodation, services, etc.) and be subject to the booking conditions of the period required.
TRAVELLER’S RULES
We kindly ask our Guests to cooperate in order to assure a pleasant and relaxing holiday. Here are the actions we recommend you:
- 1- keep the interpersonal distance of 1 m
- 2- wear a face mask when you go in indoor spaces or in any situation where you can’t keep the interpersonal distance of 1 m.
- 3- if you’ve flu symptoms, please isolate yourself inside your mobile home or caravan/tent. call the reception: 0421 961073
- 4- avoid gatherings, both on the pitch and in the common areas
- 5- wash your hands frequently
- 6- sneeze into the crease of the elbow
- 7- avoid touching your eyes, nose and mouth
- 8- avoid handshakes, kisses and hugs
- 9- parents should look after young children to ensure the safe distance is kept whenever possible
The camping staff will check that the regulations are respected
GUIDELINES
These guidelines are based on the DL of 24 March 2022, nr 24, and may be changed according to future regulations.
CHECK-IN
TO TRAVEL TO JESOLO
You can visit the official website of the Italian Government for the provisions in force for entry into Italy : https://bit.ly/3jp03nE
ACCESS TO THE CAMPINGSITE
A Green Pass is not required to enter the campsite. However, we do ask our arriving guests to be responsible and not to come to the campsite in case of symptoms such as fever, cough, breathing difficulties. You can contact the booking office to reschedule your stay without losing your deposit. Everyone’s health must come first.
CHECK-IN
If you have a booking, please check-in online before arrival by accessing the personal area on the website or clicking the link on the booking e-mail.
CHECK-OUT
If you have a booking, please complete the payment online before arrival. This will simplify the procedures at the reception, avoiding unnecessary waiting time and people gatherings. The tourist tax will be paid one day before departure.
For guests who did not book in advance, we kindly ask you to pay the bill the day before the departure, in order to avoid long waits at the time of leaving.
FACEMASK
The use of a mask is no longer compulsory
ENTERTAINMENT
Activities will be scheduled according to the current regulations. We recommend that you listen to the instructions of the activity leaders regarding interpersonal distancing and the use of masks.
SWIMMING POOL
RULES
A swimming cap and, for very young children, the containment diaper is required. Both are available at the Camping supermarket.
GREEN AREA
You can place your beach towel on the green area, keeping 1,5 mt interpersonal distance from people not belonging to the same family or travel group.
SUPERMARKET
Here you can find products for personal hygiene and safety, like hand gels.
GYM
It can be booked at the reception desk, in order to guarantee a restricted number of user at one time:
2- Use clean shoes and towel
3- Disinfect the tools and machines before and after use with the disinfectant provided
RESTAURANT-PIZZERIA
MENU
The restaurant menus are plasticized, so it’s easy for us to sanitize them after each use. You can also consult the menu on your smartphone by connecting to the wifi net “MENU”.
FOOD & DRINKS AT THE BAR COUNTER
We invite guests to take a seat on the terrace, there is no extra charge for table service.
ACCOMMODATIONS FOR RENT
Our staff follows specific procedures for cleaning and sanitizing mobile homes and caravans after each checkout, with certified cleaning products.
The linen is treated by a special company that carries out laundry operations with certified products.
Natural air exchange of the accommodations and the regular cleaning of air conditioning systems is also guaranteed according to standard procedures.
SHARED BATHROOMS
All toilets are cleaned and disinfected with specific products 3 times a day in all their parts. Their structure ensures the natural circulation of air. Dispensers are equipped with a disinfectant soap.